I am Zack. I fix how small businesses come up on Google Maps, and I set up something to answer the calls they miss.

When somebody searches for what you do, Google puts a small handful of businesses at the top with a map next to them. If you are not one of them, the people who were going to ring you ring somebody else instead.

The first thing I do is write up what is wrong with your listing — the box with your name, opening hours and reviews in it — set against whoever is showing above you. It is usually some of these:

• reviews sitting there with no reply
• no description, or one written years ago and never touched
• nothing posted, so the listing looks like the business has shut
• opening hours, phone number or address that are out of date
• categories set to something that is not quite what you do

That write-up is the first thing you get, in plain English, no charts. If you want the fixes as well, I write them out ready for you to paste straight in:

A new description

written for your business, not a template with your name dropped into it.

A reply to every review that has not had one

each one written the way you would actually say it, not the way a company would.

Posts ready to publish

so the listing stops looking abandoned.

What the business above you is doing

a plain breakdown of what they have got on their listing that you have not.

The write-up and the fixes together: two days, one payment.

The work is writing, mostly: reading a listing against the one above it, then writing what is wrong and what to put there instead.

Two things are live so far: the Google listing work and the phone answering. That is the whole list. If you ask me for something I cannot do, I will say so rather than find a way to bill you for it.

There are no testimonials on this page, no client names and no logos. That is not modesty, it is that I am not going to invent them. What I can do instead is tell you exactly what is wrong with your listing, in writing, and let you judge the work from that.